Refund policy
Silly Panda Clothings offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request for a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Step 1: Contact our Support team via email (sillypandaclothings@gmail.com) within 7 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products received by us are unused and are in their original packaging with their seals, labels and barcodes intact.
- Step 4: We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self ship the product(s).
- Step 5: You will get your refund through your original mode of payment within 48 hours or receiving the product.
Note: If it is a case of replacement, it is subject to the availability of stock. If a replacement is unavailable, we will refund you the full amount.